How can companies ensure that empathy is not just a buzzword, but a genuine value that is ingrained in their organizational culture?

Companies can ensure that empathy is not just a buzzword by incorporating it into their core values and mission statement, and by regularly reinforcing its importance through training and communication. They can also promote empathy by hiring and promoting individuals who demonstrate empathy in their interactions with others, and by creating a work environment that encourages understanding and compassion. Additionally, companies can measure and track empathy as a key performance indicator to ensure that it is being practiced and valued at all levels of the organization.