In what ways can companies ensure that emotional intelligence training leads to sustainable improvements in employee performance and customer satisfaction over the long term?

Companies can ensure that emotional intelligence training leads to sustainable improvements in employee performance and customer satisfaction over the long term by integrating emotional intelligence into the company culture and values, providing ongoing support and reinforcement for employees to apply their training in real-world situations, and measuring the impact of emotional intelligence training on key performance indicators. Additionally, companies can encourage open communication and feedback to foster a culture of emotional intelligence, and provide opportunities for employees to practice and develop their emotional intelligence skills through workshops, coaching, and mentoring.