How can companies ensure that candidates possess the necessary emotional intelligence and empathy to effectively handle difficult customer interactions and provide exceptional service in high-stress situations?

Companies can ensure that candidates possess the necessary emotional intelligence and empathy by incorporating behavioral interview questions that assess their ability to handle difficult situations with empathy. They can also use personality assessments to gauge emotional intelligence levels. Training programs focused on emotional intelligence and empathy can be provided to employees to enhance these skills. Regular feedback and coaching can help employees develop and improve their emotional intelligence and empathy in real-life customer interactions.