How can organizations ensure that their recognition and reward program not only boosts employee engagement and retention as CX ambassadors, but also aligns with their overall business goals and objectives?

Organizations can ensure that their recognition and reward program boosts employee engagement and retention as CX ambassadors by aligning rewards with behaviors that contribute to positive customer experiences. This can be achieved by clearly communicating expectations and linking rewards to specific customer satisfaction metrics. Additionally, tying recognition and rewards to overall business goals and objectives ensures that employees are motivated to contribute to the organization's success while also enhancing the customer experience. Regularly evaluating the effectiveness of the program and making adjustments based on feedback and results can help organizations continuously improve their recognition and reward initiatives.