How can companies ensure that their onboarding process not only introduces new employees to the customer experience, but also instills a sense of ownership and accountability in upholding customer satisfaction levels?

Companies can ensure that their onboarding process introduces new employees to the customer experience by incorporating customer service training and shadowing experienced employees. To instill a sense of ownership and accountability in upholding customer satisfaction levels, companies can set clear expectations, provide regular feedback and recognition for good performance, and encourage employees to take ownership of customer interactions by empowering them to make decisions that benefit the customer. Additionally, companies can create a culture that values customer satisfaction and emphasizes the importance of each employee's role in maintaining high levels of customer service.