How can companies ensure that the technology they implement for internal CX communication doesn't lead to information overload or create barriers to effective communication among employees?

Companies can ensure that the technology they implement for internal CX communication doesn't lead to information overload or create barriers to effective communication among employees by first conducting a thorough assessment of their communication needs and selecting technology that aligns with those needs. They should provide training and support to employees on how to effectively use the technology to streamline communication and avoid overload. Additionally, companies should establish clear guidelines and protocols for communication channels to ensure messages are targeted and relevant, reducing the risk of information overload. Regular feedback from employees should also be sought to continuously evaluate the effectiveness of the technology and make necessary adjustments.