How can companies ensure that their internal CX communication strategy is effectively reaching all employees, including those who may not have regular access to digital communication tools or platforms?

Companies can ensure their internal CX communication strategy reaches all employees by using a combination of digital and traditional communication methods. This can include email, intranet, newsletters, posters, and team meetings. Providing training and resources on how to access and use digital tools can help employees who may not be as familiar. Regularly soliciting feedback and engaging in two-way communication can also help ensure all employees feel included and informed. Additionally, creating a culture of transparency and openness can encourage employees to seek out information and stay engaged with the company's CX initiatives.