How can companies ensure that their employees are effectively trained on utilizing the centralized platform or software for CX guidelines and updates, to ensure seamless communication and alignment on CX strategies across all levels of the organization?

Companies can ensure effective training by providing comprehensive onboarding sessions for new employees and regular training sessions for existing employees. They can also create user-friendly training materials and resources that are easily accessible to all employees. Additionally, companies can designate CX champions or experts within the organization to provide ongoing support and guidance to employees. It is important for companies to regularly communicate updates and changes to the centralized platform or software to ensure that employees are always up to date on CX guidelines and strategies.