How can companies ensure that their employee engagement strategies are not only effectively measuring and tracking progress towards achieving CX goals, but also fostering a culture of continuous improvement and innovation within the organization?

Companies can ensure their employee engagement strategies are effectively measuring progress towards CX goals by regularly collecting feedback from employees and customers, analyzing data to identify areas for improvement, and setting clear and measurable objectives. To foster a culture of continuous improvement and innovation, companies can encourage open communication, provide opportunities for professional development and training, and recognize and reward employees for their contributions to innovation. By creating a supportive and collaborative work environment, companies can empower employees to take ownership of their roles and drive positive change within the organization.