How can companies ensure that their CX awards and recognition programs are effectively motivating employees to deliver exceptional customer experiences and drive overall business success?

Companies can ensure that their CX awards and recognition programs are effectively motivating employees by clearly defining the criteria for recognition and aligning them with the company's goals. They should also provide regular feedback and communication on performance to keep employees engaged and motivated. Additionally, offering meaningful rewards and incentives can further incentivize employees to deliver exceptional customer experiences and drive overall business success. Regularly evaluating the impact of the awards and recognition programs on employee performance and customer satisfaction can help companies make necessary adjustments to ensure effectiveness.