How can companies ensure that their training programs not only successfully transition employees into CX Ambassadors, but also sustain and enhance their skills and performance in the long term to continuously improve the overall customer experience?

Companies can ensure the success of their training programs by providing ongoing support and resources to reinforce the skills learned during training. This can include regular coaching sessions, refresher courses, and access to additional learning materials. Implementing a system for continuous feedback and evaluation can also help identify areas for improvement and provide opportunities for growth. Additionally, creating a culture that values and rewards exceptional customer service can motivate employees to consistently deliver high-quality experiences.