How can organizations ensure that cross-departmental collaboration remains effective and continues to positively impact the customer experience and business success in the long term?

Organizations can ensure cross-departmental collaboration remains effective by establishing clear communication channels and fostering a culture of collaboration. It is important to set common goals and objectives that align with the overall customer experience strategy. Regularly reviewing and evaluating the impact of collaboration on customer experience and business success can help identify areas for improvement and ensure long-term success. Providing training and resources to support collaboration efforts can also help teams work together more effectively.