How can organizations ensure that their CX ambassadors are effectively communicating and sharing innovative ideas with all levels of the company, from frontline employees to top executives, to drive a culture of continuous improvement and customer-centric innovation?

Organizations can ensure that their CX ambassadors effectively communicate and share innovative ideas by providing them with regular training on effective communication strategies. They should also create a platform or forum where ambassadors can easily share ideas and best practices with all levels of the company. Additionally, leaders should actively encourage and recognize the contributions of CX ambassadors to foster a culture of openness and collaboration. By involving frontline employees and top executives in the ideation process, organizations can drive a culture of continuous improvement and customer-centric innovation.