How can companies ensure that their employees are effectively applying the knowledge and skills gained from technology-enhanced training programs to deliver exceptional customer experiences in today's digital landscape?

Companies can ensure that their employees are effectively applying the knowledge and skills gained from technology-enhanced training programs by providing ongoing support and reinforcement through regular coaching and feedback sessions. Additionally, incorporating real-life scenarios and simulations into the training programs can help employees practice and apply their new skills in a practical setting. It is also important for companies to create a culture that values continuous learning and innovation, where employees are encouraged to experiment with new technologies and techniques to enhance customer experiences. Finally, leveraging data analytics and performance metrics can help companies track the impact of the training programs and make adjustments as needed to ensure employees are delivering exceptional customer experiences in today's digital landscape.