How can companies ensure that their CX ambassadors are effectively applying the skills and knowledge gained from training sessions to positively impact customer satisfaction levels on an ongoing basis?

Companies can ensure that their CX ambassadors are effectively applying their skills and knowledge by providing ongoing support and feedback. This can include regular check-ins, performance evaluations, and additional training as needed. Encouraging open communication and collaboration among ambassadors can also help them share best practices and learn from each other. Lastly, setting clear goals and expectations for ambassadors to strive towards can help keep them motivated and focused on positively impacting customer satisfaction levels.