How can organizations ensure that the integration of virtual reality and augmented reality in employee training programs is both effective and sustainable in the long term, to continuously enhance customer experience and employee engagement levels?

Organizations can ensure the effectiveness and sustainability of integrating virtual reality (VR) and augmented reality (AR) into employee training programs by investing in high-quality, user-friendly technology that can be easily updated as needed. They should also provide ongoing support and training for employees to ensure they are comfortable using the technology and are able to maximize its benefits. Additionally, organizations should regularly evaluate the impact of VR and AR training on customer experience and employee engagement levels to make necessary adjustments and improvements for long-term success.