In what ways can organizations ensure that their use of technology and digital tools in enhancing the learning experience and promoting collaboration within their internal CX community network is both effective and sustainable in the long term?

Organizations can ensure the effective and sustainable use of technology and digital tools by investing in training and development programs for employees to enhance their digital literacy skills. They can also regularly evaluate and update the technology used to ensure it meets the evolving needs of the CX community. Additionally, fostering a culture of collaboration and knowledge sharing within the organization can help maximize the benefits of technology in enhancing the learning experience and promoting collaboration. Finally, establishing clear goals and metrics to measure the impact of technology on the CX community can help ensure its long-term sustainability.