How can companies ensure that their training programs are not only effective in helping employees adapt to evolving customer experience trends, but also sustainable in the long run?

Companies can ensure that their training programs are effective and sustainable by regularly updating them to reflect current customer experience trends. They can also incorporate feedback from employees to tailor the training to their specific needs and challenges. Additionally, companies can invest in technology and resources that support ongoing learning and development, such as online courses or mentorship programs. Finally, creating a culture that values continuous learning and growth will help ensure that training programs remain relevant and impactful in the long run.