How can companies ensure that continuous CX trainings are not only effective in the short-term, but also sustainable in maintaining high levels of employee engagement and customer satisfaction over the long term?

Companies can ensure that continuous CX trainings are effective in the long term by integrating them into the overall company culture and values. This can be achieved by regularly reinforcing the importance of customer experience through internal communication channels, recognition programs, and performance evaluations. Additionally, providing ongoing support and resources for employees to apply their training in real-world scenarios can help maintain high levels of engagement and customer satisfaction. Finally, regularly evaluating the impact of the trainings and soliciting feedback from employees and customers can help identify areas for improvement and ensure the sustainability of the training program.