How can companies ensure that their customer-centric training programs are not only effective in improving the overall customer experience, but also sustainable in driving long-term business success?

Companies can ensure that their customer-centric training programs are effective by aligning them with the organization's values and goals, regularly evaluating and updating the training content to keep it relevant, and providing ongoing support and resources to employees. To ensure sustainability and long-term success, companies should foster a culture of continuous learning and improvement, encourage employee engagement and participation in the training programs, and measure the impact of the training on customer satisfaction and business outcomes to make data-driven decisions for improvement.