How can companies ensure that their continuous CX trainings are not only effective initially, but also have a lasting impact on employee engagement and customer satisfaction levels in the long term?

Companies can ensure the effectiveness of their continuous CX trainings by providing ongoing support and reinforcement through regular coaching and feedback sessions. It is important to integrate the training into daily operations and make it a part of the company culture. Additionally, incorporating real-life scenarios and case studies can help employees apply their learnings in practical situations. Finally, measuring the impact of the training through regular evaluations and feedback from both employees and customers can help identify areas for improvement and ensure long-term success.