How can a CX ambassador ensure long-term sustainability and commitment to customer-centric practices within an organization, especially during times of leadership turnover or restructuring?

A CX ambassador can ensure long-term sustainability and commitment to customer-centric practices within an organization by embedding customer-centric values into the company culture, providing ongoing training and support to employees at all levels, and consistently measuring and communicating the impact of customer-centric initiatives. During times of leadership turnover or restructuring, the CX ambassador can help maintain continuity by documenting best practices, building relationships with new leaders, and advocating for the importance of customer experience in decision-making processes. By demonstrating the value of customer-centric practices and fostering a customer-centric mindset throughout the organization, the CX ambassador can help ensure that these practices remain a priority even during times of change.