How can organizations ensure that their CX ambassadors are staying up-to-date with industry trends and best practices to provide the best possible customer interactions?

Organizations can ensure that their CX ambassadors stay up-to-date with industry trends and best practices by providing regular training and development opportunities. This can include workshops, seminars, online courses, and conferences. Encouraging ambassadors to participate in networking events and engage with industry thought leaders can also help them stay informed. Additionally, organizations can establish a system for sharing relevant information and updates internally to keep ambassadors informed. Regular performance evaluations can also help identify areas for improvement and further training.