How can companies ensure that remote employees serving as CX ambassadors are effectively representing the brand values and maintaining a high level of professionalism while working from home?

Companies can ensure that remote employees serving as CX ambassadors are effectively representing the brand values and maintaining a high level of professionalism by providing clear guidelines and training on brand values and expectations. Regular communication and feedback sessions can help keep remote employees aligned with the company's goals and values. Utilizing technology such as monitoring tools and virtual team meetings can also help ensure that remote employees are staying on track and delivering a consistent customer experience.