How can companies ensure that CX ambassadors are consistently applying the skills and knowledge gained from training to positively impact customer experience, rather than reverting back to old habits or practices?

Companies can ensure that CX ambassadors consistently apply their training by providing ongoing support and reinforcement. This can include regular check-ins, coaching sessions, and feedback on performance. Setting clear expectations and goals for ambassadors, as well as recognizing and rewarding their efforts, can also help maintain their focus on delivering exceptional customer experiences. Additionally, creating a culture that values continuous improvement and learning can help prevent ambassadors from reverting back to old habits or practices.