How can companies ensure that their CX ambassadors are consistently applying the training they receive in real-time customer interactions to uphold the company's mission and values?

Companies can ensure that their CX ambassadors consistently apply their training by providing ongoing support and feedback. This can include regular coaching sessions, monitoring interactions, and providing constructive feedback. Additionally, companies can reinforce the importance of upholding the company's mission and values through regular communication and recognition of employees who exemplify these values in their interactions. Finally, integrating the company's mission and values into the training curriculum and making it a core part of the employee experience can help ensure that CX ambassadors understand and embody these principles in their interactions with customers.