How can organizations ensure that their CX ambassadors are consistently aligned with the company's customer-centric values and behaviors to deliver exceptional experiences to customers?

Organizations can ensure that their CX ambassadors are consistently aligned with the company's customer-centric values and behaviors by providing ongoing training and development focused on customer experience. They should also establish clear expectations and performance metrics related to customer satisfaction and loyalty. Regular feedback and recognition for employees who exemplify customer-centric values can reinforce the desired behaviors. Additionally, fostering a culture of open communication and collaboration can help ensure that all employees are working towards a common goal of delivering exceptional experiences to customers.