How can a company ensure that their CX ambassador program is not only driving positive customer experiences but also contributing to a more inclusive and diverse organizational culture?

A company can ensure that their CX ambassador program is driving positive customer experiences and contributing to a more inclusive and diverse organizational culture by selecting ambassadors who represent a diverse range of backgrounds, experiences, and perspectives. Training ambassadors on cultural sensitivity, empathy, and inclusivity can also help ensure they are equipped to engage with customers from different backgrounds effectively. Encouraging ambassadors to actively seek feedback from diverse customers and incorporate that feedback into the organization's practices can further promote inclusivity and diversity within the company. Additionally, regularly evaluating the program's impact on customer experiences and organizational culture, and making adjustments as needed, can help ensure its success in driving positive outcomes.