How can companies ensure that their onboarding process not only instills a customer-centric mindset among new employees but also empowers them to proactively anticipate and exceed customer expectations in order to drive long-term loyalty and advocacy?

Companies can ensure their onboarding process instills a customer-centric mindset among new employees by incorporating customer service training, sharing success stories of exceptional customer experiences, and emphasizing the importance of customer satisfaction in all aspects of the business. To empower employees to proactively anticipate and exceed customer expectations, companies can provide tools and resources for gathering customer feedback, encourage open communication between employees and customers, and reward and recognize employees who go above and beyond to deliver exceptional service. By fostering a culture of customer-centricity and providing the necessary support and resources, companies can drive long-term loyalty and advocacy among both employees and customers.