How can companies ensure that their onboarding process effectively instills a customer-centric mindset in new employees, leading to improved customer satisfaction and loyalty over time?

Companies can ensure that their onboarding process effectively instills a customer-centric mindset in new employees by incorporating customer service training and emphasizing the importance of customer satisfaction from day one. Providing real-life examples of successful customer interactions and encouraging new employees to prioritize customer needs can also help. Additionally, assigning mentors or coaches to guide new hires in understanding the company's customer-centric values can reinforce the importance of putting the customer first. Regular feedback and performance evaluations focused on customer satisfaction metrics can further reinforce the importance of maintaining a customer-centric mindset in the long term.