How can companies ensure that their onboarding process not only instills a customer-centric mindset and positive company culture among new hires, but also promotes long-term employee retention and loyalty?

Companies can ensure that their onboarding process instills a customer-centric mindset and positive company culture among new hires by clearly communicating the company's values and expectations from the start. Providing thorough training and mentorship opportunities can help new employees understand their role in serving customers and contributing to the company's success. To promote long-term employee retention and loyalty, companies should offer ongoing support, recognition, and opportunities for growth and development. Additionally, creating a welcoming and inclusive work environment where employees feel valued and engaged can also contribute to their commitment to the company.