How can companies ensure that their internal CX communication is consistently reinforcing a customer-centric mindset and strong company culture over time?

Companies can ensure that their internal CX communication consistently reinforces a customer-centric mindset and strong company culture by regularly sharing success stories and customer feedback that highlight the importance of customer satisfaction. They can also provide ongoing training and development opportunities that emphasize the significance of putting the customer first. Additionally, creating a system for open and transparent communication between all levels of the organization can help ensure that everyone is aligned with the company's customer-centric goals and values. Regularly soliciting feedback from employees on their experiences with customers can also help identify areas for improvement and reinforce the importance of prioritizing the customer experience.