How can companies ensure that their diversity training programs are not just a one-time initiative, but rather a continuous effort to promote inclusivity and cultural competence within their customer experience team?

Companies can ensure that their diversity training programs are not just a one-time initiative by incorporating regular refresher courses and ongoing education on diversity and inclusion topics. They can also implement diversity and inclusion metrics to track progress and hold employees accountable for promoting inclusivity. Additionally, companies can create a culture of openness and dialogue where employees feel comfortable discussing diversity-related issues and sharing their experiences. By consistently reinforcing the importance of diversity and inclusion in all aspects of the organization, companies can make it a continuous effort to promote inclusivity and cultural competence within their customer experience team.