How can organizations ensure that their internal CX narratives are consistently reflected in their day-to-day operations and interactions with customers?

Organizations can ensure that their internal CX narratives are consistently reflected in their day-to-day operations and interactions with customers by first clearly defining their CX goals and values. They should then communicate these goals and values to all employees and provide training on how to embody them in their interactions with customers. Regular monitoring and feedback mechanisms can help track progress and identify areas for improvement. Lastly, leadership should lead by example and reinforce the importance of delivering a consistent customer experience across all touchpoints.