How can companies ensure that their CX Ambassadors are consistently applying the skills of empathy, communication, problem-solving, and technical understanding in their interactions with customers, and what strategies can be implemented to maintain and enhance these key skills over time?

Companies can ensure that their CX Ambassadors are consistently applying key skills by providing ongoing training and development opportunities, regular feedback and coaching sessions, and setting clear expectations and goals for performance. Strategies such as role-playing scenarios, shadowing experienced team members, and incorporating customer feedback into training sessions can help maintain and enhance these skills over time. Additionally, creating a supportive and collaborative work environment where employees feel valued and empowered to make decisions can also contribute to the consistent application of these skills.