How can companies ensure that their CX Ambassadors are consistently delivering exceptional customer experiences and continuously improving their performance over time?

Companies can ensure that their CX Ambassadors are consistently delivering exceptional customer experiences by providing ongoing training and development opportunities. This can include regular feedback sessions, coaching, and skills development workshops. Additionally, setting clear expectations and goals for performance can help motivate CX Ambassadors to continuously improve. Implementing a system for monitoring and measuring customer feedback, as well as performance metrics, can also help companies track progress and identify areas for improvement. Finally, creating a positive and supportive work environment that values and recognizes the contributions of CX Ambassadors can help foster a culture of excellence and encourage them to strive for continuous improvement.