How can companies ensure that their CX ambassadors are consistently delivering exceptional customer experiences, and what strategies can be implemented to maintain high levels of performance over time?

Companies can ensure that their CX ambassadors consistently deliver exceptional customer experiences by providing thorough training, regular feedback, and ongoing support. Strategies such as setting clear expectations, incentivizing performance, and fostering a culture of continuous improvement can help maintain high levels of performance over time. Additionally, implementing technology solutions that streamline processes and enable ambassadors to better understand customer needs can also contribute to sustained excellence in customer experience delivery.