How do CX ambassadors ensure consistency in delivering exceptional customer experiences across various touchpoints and channels to create a seamless and cohesive customer journey?

CX ambassadors ensure consistency in delivering exceptional customer experiences by establishing clear guidelines and standards for customer interactions at each touchpoint. They provide training and support to employees to ensure they understand and embody the brand's values and service standards. CX ambassadors also regularly monitor and evaluate customer feedback and data to identify areas for improvement and make necessary adjustments to ensure a seamless and cohesive customer journey. By fostering a culture of customer-centricity and continuous improvement, CX ambassadors help to maintain consistency in delivering exceptional experiences across all channels and touchpoints.