How do you ensure that customer satisfaction remains a consistent focus across all departments and levels of your organization?

To ensure customer satisfaction remains a consistent focus across all departments and levels of the organization, we implement regular training programs to reinforce the importance of customer satisfaction. We also establish clear communication channels to gather feedback from customers and address any issues promptly. Additionally, we set specific goals and metrics related to customer satisfaction that are monitored and evaluated regularly to ensure accountability at all levels of the organization. Finally, we encourage a customer-centric culture by recognizing and rewarding employees who go above and beyond to deliver exceptional service.