How can organizations ensure that their customer experience goals are consistently upheld by both new and existing employees, and what strategies can be implemented to foster a culture of customer-centricity within the company?

Organizations can ensure that their customer experience goals are consistently upheld by both new and existing employees by clearly communicating these goals and expectations from the start. Training programs should be implemented to educate employees on the importance of customer-centricity and provide them with the necessary skills to deliver exceptional service. Incentives and rewards can also be used to encourage employees to prioritize customer satisfaction. Creating a culture of customer-centricity within the company can be fostered by leading by example, encouraging open communication, and continuously seeking feedback from both employees and customers to identify areas for improvement.