How can companies ensure that their customer-centric culture is consistently upheld across all departments and levels of the organization, and what strategies can be implemented to align individual and team goals with the overall goal of delivering exceptional customer service?

Companies can ensure that their customer-centric culture is consistently upheld by clearly communicating the importance of customer service to all employees, providing ongoing training and development opportunities, and incorporating customer feedback into decision-making processes. Strategies to align individual and team goals with the overall goal of delivering exceptional customer service include setting specific customer service metrics and goals for each department, implementing regular performance evaluations, and rewarding employees who consistently demonstrate customer-centric behaviors. Additionally, fostering a culture of collaboration and teamwork can help ensure that all employees are working towards the common goal of providing exceptional customer service.