How can companies ensure that their remote CX ambassadors are effectively representing their brand values and delivering a consistent customer experience across different channels and touchpoints?

Companies can ensure that their remote CX ambassadors are effectively representing their brand values by providing thorough training on brand guidelines and customer service standards. Regular communication and feedback sessions can help monitor and reinforce brand values. Utilizing technology such as CRM systems and monitoring tools can help track interactions and ensure consistency across channels. Setting clear expectations and performance metrics for ambassadors can also help maintain a consistent customer experience.