How can businesses ensure that employees are consistently applying their emotional intelligence training in their day-to-day interactions with customers, rather than reverting back to old habits over time?

Businesses can ensure employees consistently apply their emotional intelligence training by providing ongoing reinforcement and practice opportunities. This can include regular refresher courses, feedback sessions, and role-playing exercises. Managers should also lead by example and actively promote the use of emotional intelligence in the workplace. Additionally, creating a supportive and open work environment where employees feel comfortable expressing their emotions and seeking guidance can help reinforce the use of emotional intelligence skills in customer interactions.