How can organizations ensure that the skills and mindset instilled in employees during CX Ambassador training are consistently applied in their interactions with customers over time, leading to sustained improvements in customer satisfaction and loyalty?

Organizations can ensure that the skills and mindset instilled in employees during CX Ambassador training are consistently applied by providing ongoing support, feedback, and coaching to reinforce the training. Implementing regular performance evaluations and incorporating customer feedback into training sessions can also help employees understand the impact of their interactions on customer satisfaction. Additionally, creating a positive work culture that values customer-centric behaviors and rewards employees for demonstrating those behaviors can further encourage consistent application of training skills. Regularly updating training materials and providing opportunities for continued learning can also help employees stay engaged and motivated to apply their skills in customer interactions.