How can companies ensure that their CX Ambassadors are consistently applying the skills learned in their training programs across various customer interactions and touchpoints?

Companies can ensure that their CX Ambassadors consistently apply their skills by providing ongoing coaching and feedback, reinforcing the importance of customer-centric behaviors in all interactions. Regular monitoring and evaluation of performance can help identify areas for improvement and help maintain consistency. Additionally, incorporating role-playing exercises and simulations can help reinforce training concepts and ensure they are applied in real-world scenarios. Finally, creating a culture that values and rewards excellent customer service can motivate CX Ambassadors to consistently apply their skills in all customer interactions and touchpoints.