How can companies ensure that their CX ambassadors are consistently applying the skills and knowledge gained from training to effectively anticipate and exceed customer needs on a day-to-day basis?

Companies can ensure that their CX ambassadors are consistently applying their skills and knowledge by providing ongoing training and coaching sessions to reinforce key concepts. Regular performance evaluations and feedback can help identify areas for improvement and track progress. Encouraging a culture of continuous learning and development can also motivate ambassadors to stay engaged and apply their training effectively. Additionally, creating clear guidelines and expectations for customer interactions can help ensure consistency in delivering exceptional customer experiences.