How can companies ensure that their employees are consistently applying the knowledge and skills gained from customer experience training programs in their day-to-day interactions with customers, ultimately leading to improved satisfaction and loyalty?

Companies can ensure that their employees are consistently applying the knowledge and skills gained from customer experience training programs by providing regular reinforcement and refresher sessions. It is also important to integrate the training into the employees' daily routines and performance evaluations. Managers should actively monitor and provide feedback on employees' customer interactions to ensure alignment with the training. Additionally, creating a culture that values and prioritizes customer satisfaction and loyalty can further motivate employees to apply their training effectively.