How can companies ensure that candidates for customer-facing roles not only possess emotional intelligence, but also have the ability to adapt and thrive in fast-paced, constantly changing environments?

Companies can ensure that candidates for customer-facing roles possess emotional intelligence and the ability to adapt and thrive in fast-paced environments by including situational judgment tests and behavioral interviews in the hiring process. These assessments can help gauge candidates' ability to handle challenging situations and think on their feet. Additionally, providing ongoing training and support for employees in customer-facing roles can help them develop the skills needed to navigate changing environments effectively. Finally, creating a positive and inclusive work culture that values flexibility, resilience, and collaboration can attract and retain candidates who are well-suited for fast-paced, dynamic customer-facing roles.