How can companies ensure that the candidate experience aligns with their commitment to exceptional customer service, while also evaluating a candidate's potential to exceed customer expectations through innovative problem-solving and empathetic communication skills during the hiring process?

Companies can ensure that the candidate experience aligns with their commitment to exceptional customer service by providing clear communication, timely feedback, and a positive interview experience. They can evaluate a candidate's potential to exceed customer expectations by incorporating situational or behavioral questions that assess problem-solving abilities and empathy. Additionally, companies can involve current employees in the interview process to gauge how well candidates collaborate and communicate with others, which are essential skills for delivering exceptional customer service.