How does your organization ensure that the inspiring CX examples shared on social media platforms like Instagram and Twitter align with your brand values and messaging, and what steps do you take to maintain consistency and authenticity in your customer interactions?

A: Our organization ensures that the inspiring CX examples shared on social media platforms align with our brand values and messaging by creating detailed guidelines for content creation that reflect our core values. We also have a dedicated team that monitors and approves all social media posts to ensure consistency and authenticity in customer interactions. Additionally, we regularly engage with our audience to gather feedback and make adjustments as needed to maintain a positive and cohesive brand image.